Acquiring its inventory directly from consumers ready to get rid of their cars is all part of Carvana's strategy of "collapsing more of the system." It still has a way to go.
Digital tools need to make dealerships run efficiently or some of them need to be dropped.
Nick Brunotte, director for digital solutions and industry practice at DHG Dealerships, offers marketing advice.
Digital-retailing advocates say the changes they see in the F&I process are led by their customers -- both consumers and dealerships.
The lawsuit, filed in U.S. District Court in Arizona by co-plaintiffs CDK and Reynolds, argues that the law is unconstitutional. The Arizona statute goes into effect Aug. 26, according to the complaint.
A few years ago, Moreno was a thriving auto retailer with 15 dealerships and $1 billion in annual sales. He has now reassessed auto retail, and his prognosis is not good.
The Internet has not reduced dealerships' role in the shopping process, an Urban Science/Harris Poll found. In fact, it's quite the opposite.
Hugh Hathcock, who founded customer relationship management vendor ELEAD1ONE in 1999 and sold it in September for more than a half billion dollars to CDK, is by no means finished with his work.
A return policy could be a headache, but it could also be a key final barrier to online used-vehicle sales.