For electric vehicle sales to take off, dealers and automakers must educate consumers on maintenance and the cost of ownership, and dealers need more incentive from automakers, Cox says.
While the U.S. market could absorb another bona fide SUV, says LMC's Jeff Schuster, the program could also be delayed or reworked.
A grim earnings report from the company that wants to buy the Lordstown Assembly plant isn't derailing talks on a sale that would ease the political pressure GM has faced over its idling.
Frank Boucher Imports of Racine, Wis., has an outdoor playground on the property to entertain children as their parents shop for vehicles or get their cars serviced. The playground has boosted service business and overall customer satisfaction.
The retailing giant has revamped its finance and insurance operations with new technology and training to help sustain consistently high performance.
As dealers confront pressures they didn't face a few years ago, such as declining new-vehicle sales and shrinking profits, they may struggle to master the balance between compliance objectives and profit goals.
After the Great Recession, many floor plan lenders tightened dealers' loan agreements, which has helped detect early signs of trouble but also raises the bar for dealers. Several prominent auto lenders have sued dealers over the last 18 months for selling vehicles out of trust.