Setting aside price pressures and softening new-vehicle sales, 2019 has been remarkably stable for U.S. auto dealers, Cox Automotive notes in its latest Dealer Sentiment Index survey.
F&I training companies are looking to strike the right balance between face-to-face learning and the availability of educational materials online.
The modern F&I training curriculum focuses on compliance and process, not the motivational malarkey and shady sales tactics of the past.
The auto retail veterans behind Fair, the used-vehicle leasing subscription service, continue to attract investors willing to put capital into the startup's effort to revolutionize the way consumers acquire vehicles.
Volvo Cars Financial Services has partnered with F&I software company Darwin to raise subpar per-vehicle profits.
With a new leader — and his bold online persona — at the helm, Brooklyn Mitsubishi has augmented its social media presence and leveraged data mining tools to increase customer traffic and vehicle sales.
As companies scramble to get their used houses in order, Group 1 CEO Earl Hesterberg calls the change "fundamental" -- and permanent.
The lender also replaced its CFO and its head of Chrysler Capital and auto relationships.
The move includes the creation of an apprenticeship program to recruit and train 500 service technicians.