To gain cred with buyers, use your words

9 Sep

Reading a script to customers in the F&I office may be a thing of the past for sales success, some F&I trainers say, who instead advocate using one's own words.

Some dealers adapt; some opt out

19 Aug

Some auto retail advisers recommend dealerships develop long-term plans for future success amid talk of industry disruption.

U.S.: Fraud made ex-NIADA leader millions

19 Aug

Andrew Gabler, who resigned as president of the National Independent Automobile Dealers Association earlier this year, faces bank fraud and wire fraud charges.

CEO switch fits with AutoNation’s history

29 Jul

The dealership group has seen its bench of talent shrink in recent years as several high-ranking executives thought to be in the running to take over from Mike Jackson left the company. Then last week the new CEO left -- after four months.

AutoNation’s Miller ?CEO-ready’

29 Jul

After 11 years at AutoNation, including the last five as CFO, Cheryl Miller aims to put her own stamp on the company. The new chief executive already has an agenda in mind.

Growing use of temps irks UAW

15 Jul

Adding temporary workers is one of the levers automakers have to help curb labor costs, but the UAW says positions should be filled on a permanent basis.