Road rallies build dealership loyalty

9 Sep

Joseph Agresta, president of the Benzel-Busch Mercedes dealership in New Jersey, said his rallies help clients understand the brand and "experience the cars in the environment they were engineered and designed for" on the AMG track.

Vocabulary matters in F&I, experts say

9 Sep

F&I professionals say words matter -- improper vocabulary use when selling products can cause misunderstandings, legal troubles and even offend customers.

After chants, Faurecia, Michigan workers reach a deal

24 Jun
Workers at a Michigan parts plant owned by French supplier Faurecia complained of leaky roofs, clogged toilets and brown drinking water before a settlement ended a brief strike. They'll vote on a new contract this week.